Question 1

What is the minimum deposit to start?

Accepted Answer

You can open and fund your account starting from R3,300. You're welcome to add more to your balance whenever you wish as your investment plan develops.

Question 2

How do I withdraw my money?

Accepted Answer

You can request a withdrawal anytime via your dashboard. Funds go back to your chosen payment method, subject to normal processing times.

Question 3

Is my capital secure?

Accepted Answer

Your account is protected with industry-standard encryption and verification checks. Like all investing, your capital is at risk — values can fall as well as rise.

Question 4

How fast can I get going?

Accepted Answer

Most people complete registration in just a few minutes. Once your first deposit settles, you can set up your investment plan right away.

Question 5

Are there surprise fees?

Accepted Answer

All costs are shown clearly upfront before you commit. You'll always know exactly what's included in your plan — no hidden charges.

Question 6

What's the minimum age requirement?

Accepted Answer

You must be at least 18 years old to register and invest. We'll ask you to verify your age and identity as part of the process.

Question 7

What payment options are available?

Accepted Answer

We accept major debit and credit cards, bank transfers, selected e-wallets and cryptocurrencies. You'll see the full list of options at the deposit stage.

Question 8

When can I reach support?

Accepted Answer

Our support team works Monday to Friday, 09:00 to 18:00, and we aim to respond to every question within one working day.

Question 9

What about investment tax?

Accepted Answer

Tax on your gains depends on your local regulations — that's your responsibility to handle. We recommend keeping records and speaking to a tax professional.

Question 10

What is KYC verification?

Accepted Answer

KYC (Know Your Customer) is a standard identity check required for investment accounts. It protects your security and is a routine part of account setup.

Question 11

Do I need trading experience?

Accepted Answer

No — you get a personal financial analyst who guides you through every decision. No prior market knowledge needed; we handle the expertise.

Question 12

Who looks after my investments?

Accepted Answer

A dedicated financial analyst, backed by AI tools, tailors strategy to your goals and risk appetite. Humans make the calls — technology supports them.

Question 13

Is the platform regulated?

Accepted Answer

Yes — we comply with all South African financial and cybersecurity regulations, with built-in account protection and verification standards.

Question 14

Can I add more money later?

Accepted Answer

Absolutely. Top up whenever you want and adjust your strategy with your analyst as your financial goals change.

We are here to help.

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